Drones-Breizh

Bonjour,
je veux juste vous mettre en garde contre ce vendeur dont les pratiques sont plus que discutable.
Après avoir acheter une carte de vol et une frame chez lui et ne voyant pas ma commande partir, je lui ai poser la question si il avait bien les produits en stock. Ceux lui ci ma répondu qu'il ne les avait pas en stock et donc j'ai décider d'annuler ma commande. Et la il me pond un faux numéro de tracking pour tout bloquer et depuis dialogue de sourd.

Voici notre discussion


Guillaume Fraleu
2017-01-04 23:27:09

I can't open a dispute because you block the systéme with a false number of trracking !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I will copy all this discussion and diffuse it on many french forum to show them your abusive practice.
I'm boring with this discussion, you just try to save time but i don't know why.

Yolanda Tingzhuo
2017-01-04 20:23:41

Thanks for your mail and sorry for the inconvenience.
You can open the dispute, then inform us. .We will agree it and Aliexpress will arrange refund to you I reason"
Waiting for your reply.
Regards

Guillaume Fraleu
2017-01-04 05:07:09

Hi
but it's don't solved the problem, i can't canceled the order and you don't send it
what do you proposed ????
regards

Yolanda Tingzhuo
2017-01-03 22:16:02

Dear friend,
Thanks for your email.
Really sorry,it is our fault. But it has a great influence on our store,we hope you can help us. Next time we will give you a discount,when you buy product in our store.
Have a nice day!
Regards

Guillaume Fraleu
2017-01-03 01:52:50

you never send the item, don't lie, and i will don't choose personal reason because you make me spend my time futilely. If you have negative effect to your store it's because you use bad way with your customer

Yolanda Tingzhuo
2017-01-03 01:10:21

Dear buyer
Sorry for inconvenience
The post told us that your package was returned. How about we refund to you? You can open the dispute, then inform us. We will agree it and Aliexpress will arrange refund to you. It would be highly appreciated if you can choose the reason "personal reason" Or we could refund you by PayPal, as the dispute will have a negative effect to our store. We are highly appreciated if you can agree and then give us your PayPal account. If you you agree, you can confirm delivery and offer the PayPal account to us Or we can resend, but we will need some days to get it, would you mind waiting it?
Looking forward to your early reply.
Regards

Guillaume Fraleu
2017-01-03 00:12:43

FALSE NUMBER OF TRACKING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Yolanda Tingzhuo
2017-01-02 01:17:02

Dear buyer,
Thanks for your email.
Sorry for the delay from our supplier,we have already sent your order out as we got another one from another supplier,and the shipping time is 30-45 working days normally. But sometimes the parcel might be delayed due to some reasons.Hope you could wait for your item patiently.
Have a nice day!
Regards

Guillaume Fraleu
2016-12-30 01:50:09

and i can't change the reason because you refuseed the cancel and miraculously send the items which arrived 3 days before it's gone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MIRACULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Guillaume Fraleu
2016-12-30 00:47:01

With this false tracking number you you use blackmail to try to change my reason of canceling the order. I've refered this to aliexpress.

Guillaume Fraleu
2016-12-29 23:16:45

Hello
what it is this number of tracking ????? the reason that i canceled this order is that you don't have it in stock, why i have to change the reason and lie ????
I don't understand
Regards

Yolanda Tingzhuo
2016-12-29 16:13:35

Dear Buyer,
Sorry to bother you.
Would you mind changing the reason about " other reason" to cancel it. Hope you can understand.
Have a nice day!
Regards

Guillaume Fraleu
2016-12-28 23:34:03

Dear seller,
when i bought an item i suppose that he is in stock.
i prefered cancel my order
regards

Yolanda Tingzhuo
2016-12-28 22:17:38

Dear Buyer,
Thanks for your email.
We are sorry to tell you that due to the logistics delay from the supplier, there will be some delay to send out your item,and we need some days to get the new items. Would you mind waiting it and help us extend 7 days for the shipping time?
Could you please kindly reply to advise?Sorry for the inconvenience brought and thank you in advance for your kind understanding.
Waiting for your reply.
Best regards.

Guillaume Fraleu
2016-12-28 05:43:49

Hello
Have you got the items in stock ?
I'm hurry that you send it
Regards

Merci pour l'info !
Heureusement qu'ils sont pas tous comme celui-là. Très douteux

Je pense que la plate-forme aliexpress est fiable... attends de voir comment ils réagissent. .. et ça sera l'occasion de voir si aliexpress gère bien ces litiges.

J'ai commandé plusieurs fois chez RC Toys et aucun problème.
Toujours reçu la marchandise rapidement et dans un état impécable

Edit, c'est chez Air Toy que j'ai commandé et pas RC Toy !

vu que je peux pas faire de litige car le commercant a bloquer le systéme en mettant la marchandise en "envoyé", je suis passé par la case réclamation et je n'ai pas de réponse depuis une semaine. J'ai reussi a avoir quelqu'un sur le chat ce matin qui me conseiller d'attendre malgré le comportement du vendeur, donc pour l'instant je les trouve plutôt nul en SAV...........

Il y a toujours un risque avec les chinois mais là le coup du faux tracking number c'est vraiment nul.

Edit, c'est chez Air Toy que j'ai commandé et pas RC Toy !